Last updated April 11, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ninety (90) days of the purchase date. 

RETURN PROCESS

To return an item, please email customer service at sales@ftcwatercooling.com or use the Return Portal.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note
● A 50% restocking fee will be charged for all opened returns.
● If item is unopened and is still in factory condition, restock fee will be waived.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

321-614-2981
sales@ftcwatercooling.com